Shipping policy

Shenzhen Qilian Zhihe Network Technology Co., Ltd., trading as Yirelunoun, operates https://yirelunoun.com/ and is responsible for order fulfillment and customer support.

Shipping Destinations and Charges

Available shipping options depend on the items ordered and the delivery address. Enter your address at checkout to see the available options and the shipping charges we collect before you place your order. Any free-shipping offer is subject to the eligibility terms shown with that offer.

Processing and Delivery

Processing time is the time before your parcel is handed to the carrier. Transit time is the time after handover. Check the processing and delivery information shown for your items and destination before ordering. If you need a delivery estimate for a particular address, email us before placing your order.

Tracking

We will email you when your order ships. If tracking is available, the shipment notification will include tracking details. If your order ships in separate parcels, tracking details may be provided separately.

Delays and Unavailable Items

If we cannot dispatch by the time promised, we will contact you and explain your options, including consenting to the delay or canceling the unshipped items for a prompt refund. If an item cannot be shipped, we will cancel it and promptly refund the amount due.

Delivery Problems

Please check your delivery address before ordering. If you need to correct it, email us promptly with your order number. Whether we can make a change depends on the shipment’s status. If a parcel is overdue, arrives damaged, or shows as delivered but is missing, contact us so we can investigate and explain the next steps.

Import Charges

For international orders, checkout shows any taxes and duties we collect. Depending on your destination and shipping option, customs authorities or the carrier may collect additional import charges that were not prepaid.

Contact

Company · Shenzhen Qilian Zhihe Network Technology Co., Ltd.
Trading name · Yirelunoun
Email · support@yirelunoun.com
Website · https://yirelunoun.com/
Company address · Room 404, Factory Building A, Western Industrial Zone, Shatou Community, Shajing Subdistrict, Bao’an District, Shenzhen, Guangdong, China