Return policy

Yirelunoun is operated by Shenzhen Qilian Zhihe Network Technology Co., Ltd., which is responsible for returns and refunds for orders placed at https://yirelunoun.com/.

Return Window

If you change your mind about a purchase, you may request a return within 14 calendar days after delivery. Items returned because you changed your mind should be unused, complete, and in their original packaging where reasonably possible.

If your item arrives damaged, is defective, is incorrect, or differs materially from its description, contact us so we can help. The conditions for change-of-mind returns do not limit your statutory rights in these cases.

How to Request a Return

Email support@yirelunoun.com with your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, include photos if available.

We will provide return instructions and the correct return address. Please contact us before mailing your parcel so it can be sent to the appropriate location.

Return Shipping

For change-of-mind returns, any return shipping costs you are responsible for will follow the terms disclosed when you placed your order and applicable law. We will confirm any applicable return shipping costs before you send the parcel.

If an item arrives damaged, is defective, or was sent in error, we will explain the available remedies and arrange or cover return shipping where required by applicable law.

Refunds

After receiving and reviewing your return, we will email you about the outcome. Any refund due will be issued promptly and within applicable legal deadlines. Refunds will be sent to your original payment method unless you agree to another method or applicable law requires otherwise.

Your bank or payment provider may take additional time to show the refund in your account. Any refund of the original delivery charges will follow the terms disclosed when you placed your order and applicable law.

Order Cancellations

To request a cancellation, email support@yirelunoun.com as soon as possible with your order number. If we can stop fulfillment before dispatch, we will cancel the order or affected items and refund the amount paid for them. If the order has already been dispatched, the return process may apply.

Your Consumer Rights

This policy does not limit any mandatory consumer rights, including applicable cancellation or withdrawal rights and remedies for goods that are faulty, damaged, or misdescribed. Where applicable law provides greater protection, those rights apply.

Contact

Company · Shenzhen Qilian Zhihe Network Technology Co., Ltd.
Trading name · Yirelunoun
Email · support@yirelunoun.com
Website · https://yirelunoun.com/
Company address · Room 404, Factory Building A, Western Industrial Zone, Shatou Community, Shajing Subdistrict, Bao’an District, Shenzhen, Guangdong, China